InterContinental Hangzhou
8.3Rating
ExcellentRated by Guests
120Reviews
What to expect
Pros
- 🌟Luxurious amenities and services that exceed expectations
- 🌺Beautiful view overlooking a charming lake
- 👍Helpful and friendly staff members like Mr. Grace and Mr. Niole
- 🛍️Convenient location with a back door connecting to an outlet for shopping
- 🏞️Marvellous view and fabulous building
- 🛏️Spacious rooms with comfortable bedding
- 🍽️Varied and excellent breakfast options
- 🏢Iconic building with a unique design
- 🌸Central location in a beautiful city
- 🥇Exceptional service from staff members like Ms. Candice and Ms. Chloe
Cons
- 🚫Inconsistencies with English language proficiency among staff
- 🚰Shower and bath area design causing water spillage
- 🧼Mouldy walls in the shower
- 🔒Long check-in process and mismatched room bookings
- 🧺Limited wardrobe space and dated furnishings
- 💤Tired and somewhat unenthusiastic staff members
- 🤷♂️Issues with bellboy service and mask enforcement
- 💸Payment problems and potential smoking odors in non-smoking rooms
- 🕰️Noisy rooms with poor soundproofing
- 👎Difficulties in room cleanliness and maintenance
What this place has to offer
Things to do and ways to relaxFitness center, Game room, Hot tub, Massage, Sauna, Spa, Spa/sauna, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery, Kitchen, Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin], Portuguese
Set in a prime location of Hangzhou, InterContinental Hangzhou puts everything the city has to offer just outside your doorstep. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. Service-minded staff will welcome and guide you at the InterContinental Hangzhou. Television LCD/plasma screen, internet access – wireless, non smoking rooms, air conditioning, heating can be found in selected guestrooms. The hotel offers various recreational opportunities. For reliable service and professional staff, InterContinental Hangzhou caters to your needs.
Where you'll be sleeping
65 m²
Themed Deluxe Room - River-View
1 queen bed
50 m²
Classic Room
1 king bed or 2 single beds
65 m²
Premium Room
1 king bed or 2 single beds
130 m²
1 Bedroom Suite Lounge Access
1 king bed
65 m²
1 King Upgraded Premium Lounge Access River View
1 king bed
50 m²
1 King Classic
1 king bed or 2 single beds
65 m²
2 Single Premium River View
2 single beds
65 m²
1 King Premium
1 king bed
50 m²
2 Single Classic
1 king bed or 2 single beds
65 m²
Deluxe Family Friendly Room - River-View
1 queen bed
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