Intercontinental Deluxe Room - Room plan

1 King Classic High Floor - Interior view

Intercontinental London - The O2

Name: Intercontinental London - The O2
Address: 1 Waterview Drive, London, London, England, SE10 0TW, United Kingdom
Rating: 8.886172566371682

Londres, Royaume-Uni

8.9Évaluation

ExcellentNoté par les clients

10 848Avis

Ce à quoi vous pouvez vous attendre

Avantages

🌟Exceptional customer service from staff like Talat, Rajesh, and Iryna
🍽️Delicious food offerings with a variety of choices at different hotel restaurants
🏙️Stunning views of the Thames, Canary Wharf, and the city from various parts of the hotel
🍹Well-stocked and impressive bars with great cocktails and attentive bartenders
🛏️Comfortable and spacious rooms with luxurious amenities like large beds and well-designed bathrooms
🏊Relaxing spa facilities and crystal-clear pools for a rejuvenating experience
🎭Convenient location near the O2 Arena, ideal for concert-goers and event attendees
🌺Attentive and friendly staff who go above and beyond to make guests feel special and welcome
🎉Special touches for occasions like birthdays, anniversaries, and celebrations to make stays memorable
🔝Consistent high standards, cleanliness, and comfort levels for repeat guests

Inconvénients

💸Some guests found the prices for amenities and services to be on the higher side
🚧External renovations may affect the overall look and feel of the hotel temporarily
🍳Discrepancies in billing and pricing communication leading to unexpected charges on the final bill
🍸Issues with room cleanliness and maintenance, including uncleaned toilets and malfunctioning AC
🛎️Check-in process inconsistencies, especially in recognizing loyal or returning guests
🤝Instances of poor handling of complaints, lack of prompt solutions, and uninterested staff responses
📺Minor inconveniences like difficulties with room amenities, TV operation, and light switches
🏢Some guests found the surrounding area to be unremarkable or lacking in attractions
🍴Occasional issues with restaurant service, billing discrepancies, and price miscommunications
🛌Room assignment problems, mistaken billing, and lack of recognition for regular guests

Ce que ce lieu a à offrir

Choses à faire et façons de se détendreBain à remous, Billard, Boîte de nuit, Court de tennis, Divertissements sur place, Hammam, Massage, Parcours de golf sur place, Piste de bowling, Randonnée, Salle de jeux, Salle de sport, Sauna, Spa, Spa/sauna, Thérapie par la lumière, Tours

Services et commoditésAscenseur, Concierge, Consigne à bagages, Enregistrement/départ sans contact, Équipements pour les personnes handicapées, Livraison de nourriture, Ménage quotidien, Nettoyage à sec, Service de blanchisserie

Restauration, boissons et collationsService en chambre [24 heures]

Accès InternetWi-Fi dans les espaces publics, Wi-Fi gratuit dans toutes les chambres!

Langues parléesAnglais, Allemand, Espagnol, Hindi, Chinois [Mandarin], Français, Portugais, Italien, Néerlandais, Polonais, Chinois [Cantonais], Russe, Grec, Hongrois, Lituanien, Bulgare

Set in a prime location of London, Intercontinental London - The O2 puts everything the city has to offer just outside your doorstep. The hotel offers a wide range of amenities and perks to ensure you have a great time. 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, fax machine are there for guest's enjoyment. Some of the well-appointed guestrooms feature complimentary tea, closet, dressing room, towels, carpeting. Take a break from a long day and make use of fitness center, sauna, indoor pool, spa, massage. Intercontinental London - The O2 is an excellent choice from which to explore London or to simply relax and rejuvenate.