Shangri-La Hangzhou
7.6Rating
Very GoodRated by Guests
759Reviews
What to expect
Pros
- 🏞️Prime location near West Lake with stunning views
- 🍳Great breakfast options and food quality
- 👨👩👧👦Family-friendly amenities and services
- 🛏️Spacious and comfortable rooms
- 🌟Exceptional and friendly staff members
- 🏰Historical charm and heritage of the hotel
- 🍦Delicious ice cream flavors available
- 🕊️Unique features like speaking birds for entertainment
- 🌳Expansive gardens and green spaces
- 🚗Convenient access to attractions and transport options
Cons
- 🛁Outdated facilities, especially in need of bathroom upgrades
- 🔨Renovation needed for modern interior and amenities
- 📺Limited TV channels and small TVs in rooms
- 🔒Issues with room maintenance and safety concerns
- 🥇Lack of special treatment for elite loyalty members
- 🍽️Varied reviews on food quality and dining experiences
- ❌Inconsistent service levels and language barriers
- 🚭Absence of indoor smoking areas and ventilation concerns
- 🚧Ongoing renovations affecting guest experiences
- 🚕Limited nearby nightlife options or entertainment venues
What this place has to offer
Things to do and ways to relaxBilliards, Fitness center, Hiking, Hot tub, Sauna, Spa/sauna, Steamroom, Tennis court, Tours, Yoga room
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery, Kitchen, Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin], Chinese [Cantonese]
The 5-star Shangri-La Hotel Hangzhou offers comfort and convenience whether you're on business or holiday in Hangzhou. The hotel offers a wide range of amenities and perks to ensure you have a great time. All the necessary facilities, including 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, express check-in/check-out, are at hand. All rooms are designed and decorated to make guests feel right at home, and some rooms come with television LCD/plasma screen, carpeting, clothes rack, complimentary instant coffee, complimentary tea. Take a break from a long day and make use of hot tub, fitness center, sauna, indoor pool, spa. Shangri-La Hotel Hangzhou is an excellent choice from which to explore Hangzhou or to simply relax and rejuvenate.
Where you'll be sleeping
72 m²
Executive Suite
1 king bed & 1 sofa bed
37 m²
Family Friendly Room
1 king bed or 2 single beds
36 m²
Lakeside King Bed Room
1 king bed
36 m²
Horizon Lakeside Twin Bed Room
2 single beds
36 m²
Horizon Lakeside King Bed Room
1 king bed
36 m²
West Wing Hillview King
1 king bed
36 m²
Lakeside Twin Bed Room
2 single beds
36 m²
Horizion Hillview Twin Bed Room
2 single beds
35 m²
Queen Room with Mountain View
1 king bed
72 m²
Family Friendly Suite
1 bunk bed
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