Grand Cititel Hanoi Hotel & Spa
9.6Rating
ExceptionalRated by Guests
426Reviews
What to expect
Pros
- 🌟Exceptional service from staff like Alex Tran and Helena
- 🍽️Amazing breakfast buffet with a variety of options
- 💪Fitness room available for guests on the third floor
- 🛏️Comfortable and clean rooms
- 🍸Complimentary cocktails provided
- 🤝Friendly and helpful staff offering great recommendations
- 🏨Good location near high luxury cafes and restaurants
- 🌺Quiet and nice hotel environment
- 🤗Top-notch service from check-in to departure
- 🌄Scenic views and close proximity to Hoan Kiem Lake
Cons
- 🔊Noise from construction or tour groups can be disruptive
- 🔍Rooms may be too small for the price paid
- 🛠️Issues with room maintenance like a loose safety box or noisy air-con
- 🔇Poor soundproofing leading to noise from neighboring rooms
- 💤Difficulty in getting a peaceful sleep due to noisy surroundings
- 📶Inconsistent or poor Wi-Fi connectivity in rooms
- 🚗Traffic noise or disturbances from nearby streets
- 🚿Issues with bathroom amenities like a heavily calcified shower head
- 💰Perceived high price for the room size and facilities offered
- 🍳Limited lunch or dinner options within the hotel
What this place has to offer
Things to do and ways to relaxFitness center, Hiking, Massage, Spa, Spa/sauna, Tours
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingBreakfast [free], Kitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Vietnamese
Grand Cititel Hanoi Hotel is perfectly located for both business and leisure guests in Hanoi. The property offers guests a range of services and amenities designed to provide comfort and convenience. All the necessary facilities, including 24-hour security, daily housekeeping, taxi service, ticket service, 24-hour front desk, are at hand. Designed for comfort, selected guestrooms offer towels, complimentary tea, slippers, complimentary instant coffee, flat screen television to ensure a restful night. The property offers various recreational opportunities. Convenience and comfort make Grand Cititel Hanoi Hotel the perfect choice for your stay in Hanoi.
Where you'll be sleeping
24 m²
Grand Deluxe
1 king bed or 2 single beds
20 m²
Superior Double Room
1 double bed
22 m²
Deluxe Twin
2 single beds
26 m²
Suite Twin Room
2 single beds
26 m²
Suite King
1 king bed
22 m²
Deluxe Double Room
1 king bed
22 m²
Deluxe Room
2 single beds and 1 queen bed
21 m²
Deluxe Twin Room
2 single beds
22 m²
Deluxe Twin Room with City View
2 single beds
21 m²
Deluxe Twin Room
What other guests say about this hotel
Is this hotel improving or worsening?
We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is worsening 0.00% over the period.
Who should stay here
We've analyzed the reviews to find out what different types of travelers think about this hotel.
When to stay here
We've analyzed the reviews to find out what months are best to stay here.