Santo Mauro, a Luxury Collection Hotel, Madrid

National Archaeological Museum of Spain - 1.03 km from property

Círculo de Bellas Artes - 1.42 km from property

Chocolatería de San Ginés - 1.95 km from property

Santo Mauro, a Luxury Collection Hotel, Madrid

Madrid, Spain

9.8Rating

ExceptionalRated by Guests

3Reviews

What to expect

Pros

🌿Lovely green spaces and outdoor seating
🎂Personalized service for special occasions like birthdays
🍸Great bar and restaurant with excellent service
🌟Luxurious accommodations and amenities
🛎️Attentive and helpful staff
🍽️Sumptuous breakfast and dining options
🏰Historic and well-preserved building
🌴Peaceful gardens and beautiful grounds
🔝Professional and proactive concierge service
🌇Great location in a quiet neighborhood near attractions

Cons

🍳Breakfast service needs improvement
🚿Issues with plumbing and shower temperature control
🍷Inconsistent service quality at the bar
💡Dim lighting in rooms can be inconvenient
🎂Failed to acknowledge special occasions as promised
📞Lack of follow-up and communication from management
🧼Cleanliness issues in some rooms

What this place has to offer

Things to do and ways to relaxFitness center, Massage, Sauna, Spa, Spa/sauna, Steamroom, Tours

Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Dining, drinking, and snackingRoom service [24-hour]

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, Spanish

AC Santo Mauro Hotel Autograph Collection is conveniently located in the popular Chamberi area. The hotel offers a wide range of amenities and perks to ensure you have a great time. Facilities like 24-hour room service, Wi-Fi in public areas, valet parking, room service, babysitting are readily available for you to enjoy. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like television LCD/plasma screen, air purifier, linens, mirror, slippers. Take a break from a long day and make use of fitness center, sauna, indoor pool, massage, garden. A welcoming atmosphere and excellent service are what you can expect during your stay at AC Santo Mauro Hotel Autograph Collection.