Shangri-La Nanjing
8.5Rating
ExcellentRated by Guests
63Reviews
What to expect
Pros
- 🌟Exceptional service from the staff
- 🍴Variety of delicious food options at breakfast
- 🏰Stunning views of Xuanwu Lake and the old city wall
- 🛏️Comfortable and spacious rooms with beautiful decor
- 🤝Warm and welcoming atmosphere, feels like home
- 🏊Great amenities like gym and indoor pool
- 🚗Convenient location near metro station and attractions
- 🍰Lovely welcome amenities and treats in the room
- 🏨High standards of cleanliness and maintenance
- 🌅Lovely sunrise view over Xuanwu Lake from higher floors
Cons
- 🚿Issues with the bathroom cleanliness and maintenance
- 🍽️Mixed reviews on the quality and taste of food in certain restaurants
- 🔑Some complaints about check-in process and room assignments
- 💰Pricey services like hotel limousine with mixed experiences
- 📞Communication issues with staff not fluent in English
- 🍹Inconsistency in quality of alcoholic beverages served
- 🛋️Older facilities and rooms showing signs of age
- 🍲Limited vegetarian and international food options at breakfast
- 🛎️Lack of prompt or satisfactory resolution to guest complaints
- 🛡️Privacy concerns reported in relation to room access and service interruptions
What this place has to offer
Things to do and ways to relaxBilliards, Body scrub, Fitness center, Foot bath, Golf course [on-site], Hot tub, Karaoke, Massage, On-site entertainment, Pool with view, Sauna, Spa, Spa/sauna, Steamroom, Tours, Yoga room
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingRoom service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin]
The 5-star Shangri-La Hotel Nanjing offers comfort and convenience whether you're on business or holiday in Nanjing. The hotel offers guests a range of services and amenities designed to provide comfort and convenience. Facilities like free Wi-Fi in all rooms, 24-hour security, daily housekeeping, fax machine, grocery deliveries are readily available for you to enjoy. Television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning can be found in selected guestrooms. Take a break from a long day and make use of fitness center, sauna, indoor pool, spa, massage. Discover all Nanjing has to offer by making Shangri-La Hotel Nanjing your base.
Where you'll be sleeping
68 m²
Horizon Grand Premier Lake View King
1 king bed
45 m²
Deluxe Room - 2 Twins
2 single beds
175 m²
Featured Suite - Lake-View
1 king bed
175 m²
Suite
1 king bed & 1 sofa bed
60 m²
Horizon King Room with Lake View
1 king bed
60 m²
Family Friendly Themed Room
1 king bed
45 m²
Deluxe Room - 1 King
1 king bed
60 m²
Deluxe Room - Lake-View (Double bed)
1 king bed
90 m²
Executive Suite Lake View King Room
1 king bed
90 m²
Deluxe Executive Suite - Lake-View
1 king bed
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