Fortuna Hotel Hanoi
7.6Rating
Very GoodRated by Guests
1,558Reviews
What to expect
Pros
- 🌟Great central location with easy access to city center
- 👍Helpful staff providing good service
- 🏨Clean and nice rooms
- 🎰Convenient facilities like in-house casino/restaurant
- 🌺Excellent housekeeping service for a comfortable stay
- 🛏️Early check-in allowed with accommodating staff
- 🛠️Good equipment and skill level of hotel staff
- 🍽️Limited but good quality dining options available
- 🤝English-speaking staff for effective communication
- 🏆Highly recommended by guests for various reasons
Cons
- 💸Expensive rates compared to service quality
- 🔇Lack of soundproofing in rooms affecting sleep quality
- 🚬Non-smoking room request not honored, unpleasant cigarette smell
- 🤷♂️Unfriendly or unhelpful staff behavior towards guests
- 🔞Dirty linen and unclean washrooms reported by guests
- 🃏Staff behavior concerning payment issues at the casino
- ❌Poor response to customer complaints and incidents
- 🕰️Inconvenient check-in process with unthoughtful front desk staff
- 🎤Limited dining options on-site with no nearby choices
- 🤖Staff perceived as robotic and lacking in customer care
What this place has to offer
Things to do and ways to relaxBody scrub, Fitness center, Foot bath, Game room, Golf course [on-site], Hot tub, Karaoke, Massage, Nightclub, On-site entertainment, Pool with view, Pub crawl, Sauna, Spa, Spa/sauna, Steamroom, Tours, Yoga room
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Filipino, Chinese [Mandarin], Korean, Vietnamese, Japanese, Nepali, Malay
The 4.5-star Fortuna Hotel Hanoi offers comfort and convenience whether you're on business or holiday in Hanoi. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, luggage storage are on the list of things guests can enjoy. Some of the well-appointed guestrooms feature television LCD/plasma screen, mirror, slippers, towels, closet. The hotel offers various recreational opportunities. Friendly staff, great facilities and close proximity to all that Hanoi has to offer are three great reasons you should stay at Fortuna Hotel Hanoi.
Where you'll be sleeping
25 m²
Deluxe King Room
2 single beds or 1 king bed
40 m²
Premier Club Room
1 king bed
25 m²
Deluxe Room
1 queen bed or 2 single beds
25 m²
Executive Deluxe King
1 king bed
60 m²
Executive Suite
1 king bed
25 m²
Deluxe Twin Bed Room
2 single beds
30 m²
Deluxe Family Room with Window
1 queen bed and 1 single bed or 1 single bed and 1 double bed
25 m²
Executive Deluxe
1 king bed
25 m²
Deluxe Double or Twin Room with Wellness Package
2 single beds or 1 king bed
60 m²
Suite
1 sofa bed and 1 king bed
What other guests say about this hotel
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