Portola Hotel and Spa
8.3Rating
ExcellentRated by Guests
5,813Reviews
What to expect
Pros
- 🌟Great location within walking distance to attractions and restaurants
- 🛏️Comfortable beds for a good night's sleep
- 🏊♂️Nice pool and spa facilities available
- 👨👩👧👦Friendly and helpful staff, particularly welcoming to families and pets
- 🍽️On-site restaurant with delicious food options
- 🧳Clean and well-appointed rooms with modern amenities
- 🛎️Excellent customer service with staff going above and beyond
- 🏞️Beautiful grounds and scenic views around the hotel
- 🚗Convenient parking options available for guests
- 🕶️Variety of nearby attractions for entertainment and exploration
Cons
- 🔇Noise issues in some rooms affecting sleep quality
- 💰Additional charges for amenities like parking and housekeeping services
- 🔌Lack of EV chargers on-site for electric vehicles
- 🛏️Uncomfortable beds that may not be suitable for couples
- 🚫Limited room housekeeping services leading to inconvenience for guests
- 🔔Inconsistent or unfriendly reception and front desk service
- 🚨Issues with power outages affecting the stay experience
- 🕷️Cleanliness concerns including bugs and hairs in rooms
- 🔄Poor management responses to guest complaints and issues
- 🚗Limited or expensive parking options causing inconvenience for guests
What this place has to offer
Things to do and ways to relaxBoating, Diving, Fishing, Fitness center, Hiking, Hot tub, Massage, Snorkeling, Spa, Spa/sauna, Surfing lessons, Wind surfing
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish
Ideally located in the prime touristic area of Monterey City Center, Portola Hotel and Spa promises a relaxing and wonderful visit. The hotel has everything you need for a comfortable stay. Service-minded staff will welcome and guide you at the Portola Hotel and Spa. All rooms are designed and decorated to make guests feel right at home, and some rooms come with towels, closet, carpeting, separate living room, television LCD/plasma screen. Take a break from a long day and make use of hot tub, fitness center, sauna, outdoor pool, spa. Friendly staff, great facilities and close proximity to all that Monterey (CA) has to offer are three great reasons you should stay at Portola Hotel and Spa.
Where you'll be sleeping
32 m²
2 Queen Beds Harbor View
2 queen beds
37 m²
Courtyard King Room
1 king bed
33 m²
King
1 king bed
33 m²
Courtyard Queen Room
2 queen beds
37 m²
Double - Queen
2 queen beds
32 m²
King Room - Disability Access
1 king bed
32 m²
Standard Queen Room with Two Queen Beds
2 double beds or 1 king bed
Harbor View King
1 king bed
32 m²
Triple Room
1 king bed
32 m²
Triple Room
1 king bed
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