Alteza Polanco
8.5Rating
ExcellentRated by Guests
192Reviews
What to expect
Pros
- 🔥Excellent customer service and friendly staff
- 🏨Convenient location for business and sightseeing
- 🧼Clean and spacious rooms with comfortable beds
- ☕Complimentary coffee in rooms
- 🍽️Good quality food options, including buffet and a la carte
- 🛏️Comfortable and large rooms suitable for families
- 🚙Free parking and valet service
- 👍Responsive staff and helpful reception support
- 💪Well-equipped gym and small touches of luxury
- 🛠️Efforts to improve service quality and amenities
Cons
- 🕰️Limited restaurant hours and menu options
- 💤Dark rooms with limited natural light
- 🔊Noise issues from hallway or neighboring rooms
- 💸Extra charges for minibar and limited frigobar items
- 📶Inconsistent or slow Wi-Fi connection
- 🛠️Maintenance issues like broken amenities and heating
- 🚪Room security concerns or malfunctioning locks
- 🍳Breakfast service quality and speed can be improved
- 🔌Lack of outlets or issues with electrical features
- 📺Limited TV channels and entertainment options
What this place has to offer
Things to do and ways to relaxFitness center, Massage, Spa, Spa/sauna, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish
Ideally located in the prime touristic area of Chapultepec-Polanco, Alteza Polanco promises a relaxing and wonderful visit. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. Luggage storage, airport transfer, meeting facilities, family room, restaurant are there for guest's enjoyment. Air conditioning, wake-up service, desk, mini bar, alarm clock can be found in selected guestrooms. Entertain the hotel's recreational facilities, including fitness center, massage. Friendly staff, great facilities and close proximity to all that Mexico City has to offer are three great reasons you should stay at Alteza Polanco.
Where you'll be sleeping
45 m²
Master Suite Exterior View
1 queen bed
45 m²
Master Suite Interior View
1 queen bed
37 m²
Junior Suite with One Bed
1 queen bed
40 m²
Suite
1 queen bed
40 m²
Junior Suite with two Beds
2 double beds
35 m²
Deluxe Room
1 queen bed
35 m²
Deluxe Room with Two beds
2 double beds
31 m²
Suite, 1 Queen Bed, Exterior View
1 queen bed
27 m²
Junior Suite with Two Double Beds
2 double beds
29 m²
Junior Queen Suite
1 queen bed
What other guests say about this hotel
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