Four Seasons Hotel Hangzhou at West Lake
9.6Rating
ExceptionalRated by Guests
622Reviews
What to expect
Pros
- 🧸Exceptional thoughtfulness towards families with children
- 🌟Outstanding service from a dedicated and friendly staff
- 🚴Convenient location for exploring Hangzhou's attractions
- 🍽️Delicious and diverse food options, including top-rated restaurants
- 🎁Personalized and attentive service for special occasions like birthdays and anniversaries
- 🌺Beautiful gardens and serene surroundings for a peaceful stay
- 🛥️Unique experiences such as boat rides on the West Lake
- 🏊Great facilities including pools, spa, and fitness center
- 🎂Surprise treats and gifts that enhance the overall experience
- 🍷Excellent dining options with varied menus and high-quality ingredients
Cons
- 🕯️Lack of outdoor pool availability during the stay
- 🛋️Some outdated decorations in common areas compared to room furnishings
- 🌧️Limited lightning and creepy ambiance in certain areas at night
- 🥤Inconsistent quality in bar and late-night dining experiences
- 🏡Slightly remote location may not suit those looking for immediate city access
- 🛏️Average experience in terms of room ambiance and memorability
- 🍴Breakfast area could be improved in terms of space and layout
- 📶Some room amenities like TV and docking stations may need upgrades
- 🛠️Property showing signs of aging and may benefit from renovation
- 🍹Room garden furniture cleanliness could be better maintained
What this place has to offer
Things to do and ways to relaxBoating, Fishing, Fitness center, Game room, Hot tub, Karaoke, Massage, Pool with view, Sauna, Spa, Spa/sauna, Steamroom, Tours, Yoga room
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingRoom service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, German, Chinese [Mandarin], Thai, French, Chinese [Cantonese], Korean, Japanese
Set in a prime location of Hangzhou, Four Seasons Hotel Hangzhou at West Lake puts everything the city has to offer just outside your doorstep. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. Service-minded staff will welcome and guide you at the Four Seasons Hotel Hangzhou at West Lake. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find television LCD/plasma screen, internet access – wireless, private pool, internet access – wireless (complimentary), whirlpool bathtub. Enjoy the hotel's recreational facilities, including indoor pool, spa, children's playground, garden, before retiring to your room for a well-deserved rest. Discover all Hangzhou has to offer by making Four Seasons Hotel Hangzhou at West Lake your base.
Where you'll be sleeping
140 m²
West Lake Villa with king bed
1 king bed
130 m²
Lagoon Villa with king bed
1 king bed
135 m²
Royal West Lake Villa
1 king bed
63 m²
Garden Room with two double beds
2 single beds
63 m²
Premier Garden Room with king bed
1 king bed
80 m²
Panorama Garden View Room King
1 king bed
120 m²
Lotus One Bedroom Suite with king bed
1 king bed
63 m²
Premier Garden Room with two double beds
2 double beds
73 m²
Garden Terrace Room with king bed
1 king bed
63 m²
Garden Room with King Bed
1 king bed
What other guests say about this hotel
Is this hotel improving or worsening?
We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is worsening 0.00% over the period.
Who should stay here
We've analyzed the reviews to find out what different types of travelers think about this hotel.
When to stay here
We've analyzed the reviews to find out what months are best to stay here.